Terms of Service
Effective and last updated: September 29, 2026
These Terms of Service ("Terms") govern your access to and use of the Tap2Order website at taptoorder.co (the "Site") and, if you subscribe, the Tap2Order ordering service (the "Service"). Tap2Order is a service of A.N.G.I.E. Systems LLC, a Delaware limited liability company ("A.N.G.I.E. Systems," "we," "us," or "our"), 400 Rella Blvd, Ste 207-681, Montebello, NY 10901, United States. By using the Site, you agree to these Terms. If you subscribe, these Terms, your Order and the Data Processing Addendum form the agreement between us. "You" means the business that subscribes, and the person accepting these Terms confirms they are authorized to bind that business.
Business use only. The Service is for businesses. By subscribing you confirm that you are buying for your business, not for personal, family or household use, and that you are at least 18.
Definitions. "Order" means your online checkout or a signed order form. "Service" means the Tap2Order ordering pages, staff portal, add-ons and setup services in your Order. "Guest" means a person who orders from or calls your venue through the Service. "Pricing page" means taptoorder.co/pricing.html as it read on the date of your Order. Order of precedence: if documents conflict, (1) your Order controls for the items it specifically states, then (2) the Data Processing Addendum for personal information, then (3) these Terms, then (4) the pricing page and other linked policies.
1. The Service
Tap2Order provides NFC and QR guest ordering for hospitality venues: guests tap or scan a printed table display, order from a menu in their phone browser, and orders appear in a staff portal that runs as a web app on the phones, tablets or computers you choose. Features by plan are described on our pricing page as of the date of your Order. The public interactive demo uses sample venues and orders and is illustrative only.
1.1 Setup and included materials
For NYC venues, setup includes an onboarding call, an in-person installation visit, programming and placement of printed NFC/QR table displays, a short in-person demonstration, staff training on the staff portal, and a designer-made table display and poster. Printed displays and the poster are yours to keep. Their links point to your Tap2Order ordering page and stop taking orders when your subscription ends.
1.2 Your responsibilities
You are responsible for: your menu, prices, descriptions, availability, allergen and dietary information, and any calorie or other menu labeling your venue must show; preparing and serving orders safely, and checking identification and following alcohol-service laws before serving alcohol; how you set and show prices, service charges, card surcharges and fees to guests; how you collect, pool and pay tips under wage and tip laws (Tap2Order reports tips entered at checkout and does not decide who receives them); any notices your guests must see, such as your own privacy notice; your payment processor account and its terms; your staff's portal accounts (give access only to people who need it, keep sign-ins secret, remove leavers promptly, and tell us at once about any unauthorized use); monitoring the staff portal during service, and the devices and internet connection your staff use; collecting and remitting sales tax on guest orders; and complying with the laws that apply to your business. Tap2Order does not verify allergen information, guest ages or tip distribution.
1.3 Support and availability
Essential Core includes email support, Growth Engine priority email support, and Pro Command priority phone support and dedicated onboarding, during reasonable business hours. We use commercially reasonable efforts to keep the Service available, excluding scheduled maintenance and events outside our control. We do not guarantee uninterrupted or error-free operation, so keep a way to take orders directly from guests.
1.4 AI phone ordering add-on
If you add the AI phone ordering add-on, it answers calls your team does not pick up and takes orders into your staff portal. At the start of every call it tells the caller they are speaking with an AI ordering assistant and that the call is recorded and transcribed. We use recordings and transcripts to take and deliver orders, resolve issues and check the accuracy of the service we provide to you, and we delete them within 90 days unless a specific call is needed to resolve a dispute. We do not use recordings to identify callers by their voice. You agree to use the add-on only on phone lines you control, not to remove or shorten the start-of-call notice, and to tell us if your venue needs any further notice under local law. The add-on is not an emergency service, makes no outbound sales calls, and does not take payments by phone unless your Order states otherwise.
1.5 New and changing features
We keep improving the Service and add features to plans over time at no extra charge. We will not materially reduce the core functions of your plan during a term you have paid for. Features we label beta or preview may change or be withdrawn and are provided as is.
2. Demo requests & communications
When you submit a form on the Site, we use your details to reply to your request and to follow up about Tap2Order by email or phone. Text messages: we text you only if you text us first or ask us to, and we do not send marketing texts. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is never a condition of any purchase. Email: you can unsubscribe from marketing emails with the link in each email or by writing to Support@TapToOrder.co. We still send service messages about your account, such as receipts, renewal reminders and onboarding steps.
3. Pricing and commercial terms
Current prices, the setup fee, the subscription term and any promotion are those shown on the pricing page or your Order at the time you subscribe, as set out in Sections 3.1 to 3.10. No expired offer on an archived page changes those terms.
3.1 Plans and billing
Plans are Essential Core ($297 per month for one venue), Growth Engine ($597 per month for one venue), Pro Command ($997 per month, covering up to five locations) and Group HQ (six or more locations or franchise systems, priced in a written Order). Monthly plans are billed monthly in advance; annual plans are billed yearly in advance at the annual price on the pricing page. Add-ons and any applicable sales tax are added to your bill. "Core", "Growth" and "Pro" on receipts or older documents mean the same plans.
3.2 Term, renewal and cancellation
Your subscription starts on the date of your Order. On a monthly plan the initial term is three (3) months. It then renews automatically for further three-month terms (twelve-month terms on annual plans) until you cancel. To cancel, send notice at least thirty (30) days before the end of your current term: online at taptoorder.co/cancel.html, by email to Support@TapToOrder.co, or by calling or texting (302) 463-0442. Notice counts from the moment we receive it, and cancellation takes effect at the end of that term. Notice received less than 30 days before a term ends takes effect at the end of the following term. We confirm every cancellation in writing. About 45 days before each term ends we email you a renewal reminder with your notice deadline. We may ask why you are leaving and offer options, but we never refuse or delay a valid cancellation. After the initial term there is no cancellation fee.
3.3 Setup fee waiver and early termination
The standard setup fee is $599 per venue. For subscriptions signed on or before December 31, 2026, we waive it. The waiver becomes permanent once your subscription renews into its second three-month term. If your subscription ends at or before the end of the initial term, because you gave notice to cancel during that term or because we ended it for non-payment or your uncured material breach, the $599 becomes payable together with any unpaid monthly fees for the rest of the initial term. The $599 is never payable on an annual plan, if you end the subscription because of our uncured material breach, or if you end an affected service after objecting to a new subprocessor under the Data Processing Addendum. The setup covers work we do before your first order: menu configuration, programming, printed display design and production, the installation visit and staff training. You agree this amount is a reasonable estimate of our setup costs and not a penalty.
3.4 Seven-day launch guarantee
For venues in New York City, we will make your ordering flow live within seven (7) days of your onboarding call, provided we have received your complete menu and the venue details requested during onboarding. If we miss that date for reasons within our control, your next monthly fee is credited in full. Delays caused by missing information, venue access, third-party systems or events outside our control are excluded. Timing for venues outside New York City is agreed per venue.
3.5 Add-ons
Add-ons are for existing subscribers and are billed at the prices shown on the pricing page when ordered. Recurring add-ons (the AI phone ordering add-on and additional locations) are billed monthly and follow the term of your plan. One-time add-ons (extra display packs, extra training visits and design refreshes) are charged once when ordered; printing for a design refresh is quoted and billed at cost before we print. One-time add-ons are non-refundable once the work has started. The AI phone ordering add-on includes fair use of up to 1,000 call minutes per month; we will contact you and agree a rate in writing before any usage above that allowance is billed.
3.6 Online purchases
If you buy online, checkout is handled by Stripe on behalf of A.N.G.I.E. Systems LLC, and charges appear on your statement as TAP2ORDER. The checkout page summarizes the key terms and links to these Terms; by completing checkout you accept these Terms, including the term, renewal and early termination provisions above. Online purchases include priority installation scheduling and a 12-month lock on the plan price in effect at purchase.
3.6A Annual prepayment
If you choose annual billing, you pay twelve (12) months in advance at the annual price shown on the pricing page, which equals ten (10) months of the monthly price. Your term is twelve months and renews automatically for further twelve-month terms unless you cancel at least thirty (30) days before the renewal date, as described in Section 3.2. The setup fee is waived for annual subscriptions and does not become payable if you later cancel. Annual fees are non-refundable, except as stated in Sections 3.8 and 9.2. If we miss the launch guarantee in Section 3.4, we extend your term by one month at no charge instead of crediting a monthly fee.
3.7 Price changes
We may change plan or add-on prices by giving at least thirty (30) days' written notice. A change takes effect at your next renewal after the notice period and never during a price lock you have been granted. If you do not accept a change, you may cancel before it takes effect without any fee.
3.7A Changing plans
You may move to a higher plan at any time. The change takes effect when we make it, and the price difference for the current billing period is prorated. You may move to a lower plan with effect from your next renewal. To change plans, ask Support by email or phone.
3.8 Late payment, suspension and refunds
If a payment fails, we will notify you and retry it, and we may charge the payment method you keep on file. If an amount remains unpaid fourteen (14) days after notice, we may suspend the Service until it is paid, and after thirty (30) days we may terminate for non-payment. Fees already paid are non-refundable except for the launch-guarantee credit in Section 3.4, a price change you decline under Section 3.7, a termination for our breach under Section 9.2, or where the law requires otherwise.
3.9 Billing questions and card disputes
If you think a charge is wrong, email Support@TapToOrder.co within 60 days of the charge. We will review it promptly and refund or credit any amount billed in error. Please contact us before disputing a charge with your bank. If you dispute a charge that is valid under these Terms, we may suspend the Service until the dispute is resolved, and you remain responsible for the amount, the dispute fees our payment processor charges us and reasonable collection costs. We may give your bank your Order, these Terms and records of your use of the Service. This section does not limit any right you have under card network rules or the law.
3.10 Taxes
Prices exclude taxes. You pay any sales, use or similar taxes on your subscription, add-ons and printed displays, shown separately on your invoice. If you are exempt, send us a valid exemption certificate before you are billed. Each party pays its own income taxes. Sales tax on your guests' orders is yours to collect and remit.
4. Payments & processing
Subscription fees are charged as described in Section 3. Tap2Order does not charge a per-order commission. Card payments from your guests are processed by your payment processor under its own terms and rates, which you agree with that processor. Guests buy from your venue, not from us: we provide the ordering technology on your behalf and do not sell or deliver food or drink.
5. Illustrative examples & no guarantee of results
Sample venues and orders in the interactive demo are illustrative and are not customer testimonials or performance results. Worked examples on the Site, such as the value of one extra round a day, are labeled as examples. Actual results depend on your traffic, menu, pricing and operations and are not guaranteed.
6. Acceptable use
You agree not to, and not to let others: disrupt or overload the Site or Service; access it without authorization or probe its security; copy, resell or reverse engineer it except as the law allows; use it to build a competing product; upload malware or content that is unlawful, infringing or misleading to guests; send spam or unsolicited messages through it; or sell anything your licenses do not allow. We may remove content or suspend access that breaks this section, and will tell you why.
7. Intellectual property
We own the Site, the Service, our software, designs, templates and content, and all improvements to them. During your subscription we grant you a limited, non-exclusive, non-transferable right to use the Service for the venues in your Order. You keep ownership of your menu, logo, photos and other content, you confirm you have the rights to them, and you grant us a non-exclusive license to use them only to provide the Service, including producing your displays and poster. If you send us suggestions, we may use them without obligation to you. We will not name your venue or show your logo as a customer without your written permission.
7.1 Your data
Your data means your menu content and the order, guest, tip and staff information the Service holds for your venue. It belongs to you. We use it only to provide, support, secure and improve the Service for you, as set out in the Data Processing Addendum and our Privacy Policy, and we never sell it. We may create de-identified, aggregated information that cannot reasonably identify you, your venue or any person; we will not try to re-identify it, and we may use it to operate and improve the Service. When your subscription ends, you can request an export of your menu and order history for 30 days. We then delete your data within a further 60 days, except records the law requires us to keep, such as billing and tax records.
7.2 Confidentiality
Each party will keep the other's non-public business information (such as Order pricing, sales data and product plans) confidential, use it only for this agreement, and share it only with staff and advisers who need it and are bound to keep it confidential. This does not cover information that is public through no fault of the receiving party, already known to it, independently developed, or required by law to be disclosed (with notice to the other party where allowed). These duties last three years after the agreement ends, and for as long as information remains a trade secret.
8. Third-party services
The Site and Service rely on third parties (for example Stripe, Square, Supabase, Resend, Hostinger, Baserow, Cal.com and Google). Your use of those services is also subject to their terms and privacy policies. For venues on a paid plan, our Data Processing Addendum forms part of these Terms: it sets out how we handle your guests' and staff's personal information on your behalf, the service providers we use, security, incident notice and deletion.
9. Disclaimers & limitation of liability
We will provide the Service with reasonable skill and care and substantially as described for your plan. If it does not, tell us and we will fix it; if we cannot within 30 days, you may end the affected Service without any early-termination fee. Except for that commitment, the Site and Service, including printed displays, are provided "as is" and "as available", and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. To the maximum extent permitted by law: neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or data; and each party's total liability arising out of these Terms or the Service is limited to the fees you paid or owed us in the twelve (12) months before the event giving rise to the claim. These limits do not apply to your obligation to pay fees, to either party's obligations under Section 9.1, or to liability that cannot be limited by law.
9.1 Indemnity
You will defend and indemnify us against third-party claims arising from your menu and other content, your food and beverage service (including allergens and alcohol), your prices, fees and tips, your use of the AI phone ordering add-on contrary to Section 1.4, or your breach of these Terms or the law. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes a US patent, copyright or trademark or misappropriates a trade secret, except claims caused by your content, your changes, or combining the Service with things we did not supply. If such a claim is made we may modify the Service, get you the right to keep using it, or end the affected Service and refund prepaid fees for the unused period. The party seeking indemnity must notify the other promptly, let it control the defense and settlement (no settlement may admit fault by the indemnified party without its consent), and give reasonable help at the indemnifying party's cost.
9.2 Suspension and termination
Either party may end the subscription if the other materially breaches these Terms and does not fix the breach within thirty (30) days of written notice. We may suspend the Service for non-payment under Section 3.8, immediately to stop unlawful use or a security threat, or for a breach of Section 6, and we restore it promptly once the issue is fixed. When the subscription ends, your right to use the Service stops, your displays stop taking orders, you pay any fees owed (including under Section 3.3 where it applies), and your data is handled under Section 7.1. If you end it because of our uncured breach, no setup fee is payable and we refund prepaid fees for the unused period. Sections 3.3, 3.8, 3.9, 7 to 7.2, 9 to 9.2, 11 and 13 survive the end of the agreement.
10. Changes
We may update these Terms. For active subscribers, we will give at least thirty (30) days' notice of material changes by email. A change applies from your next renewal, and you may cancel without fee before it takes effect if you do not agree. Other visitors accept the current Terms by continuing to use the Site. The date above shows the current version.
11. Governing law
Tap2Order launches first in New York City, where the Service is performed. These Terms are therefore governed by the laws of the State of New York, without regard to conflict-of-laws rules, even though A.N.G.I.E. Systems LLC is organized in Delaware. Before filing a claim, each party will try in good faith to resolve the dispute by written notice and discussion for thirty (30) days. After that, the state courts in New York County, New York and the United States District Court for the Southern District of New York have exclusive jurisdiction, and each party consents to them. Either party may instead bring an individual claim in small claims or commercial claims court, and either party may seek urgent relief to protect its intellectual property or confidential information in any court with jurisdiction. Claims may be brought only individually, not as a class or representative action. Each party waives any right to a jury trial.
12. Contact
Questions about these Terms? Email Support@TapToOrder.co, call or text (302) 463-0442, or write to A.N.G.I.E. Systems LLC (Tap2Order), 400 Rella Blvd, Ste 207-681, Montebello, NY 10901, United States.
13. General terms
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as power, internet or carrier outages, third-party platform failures, natural disasters, government orders or labor actions. This does not excuse paying for Service provided.
Electronic communications and signatures. We may give you notices, invoices, renewal reminders and other communications by email to the contact in your Order or in the staff portal. Your online acceptance or electronic signature binds you like a handwritten one, under the federal E-SIGN Act and New York's Electronic Signatures and Records Act.
Notices. Notices to us go to Support@TapToOrder.co; notices of breach or legal claims must also be mailed to A.N.G.I.E. Systems LLC, 400 Rella Blvd, Ste 207-681, Montebello, NY 10901. Notices to you go to the email in your Order.
Assignment. You may not assign this agreement without our written consent, which we will not unreasonably withhold. Either party may assign it to a successor in a merger or sale of substantially all of its business or assets, on notice.
Entire agreement. Your Order, these Terms and the Data Processing Addendum are the entire agreement on this subject and replace earlier proposals; purchase-order terms you send do not apply.
Severability and waiver. If a part of these Terms is unenforceable, the rest stays in effect and that part is enforced as far as the law allows. Not enforcing a right is not a waiver of it.
Independent parties and export. No partnership, employment or agency is created. You may not use the Service in breach of US export or sanctions laws.