Privacy Policy

Effective and last updated: September 29, 2026

Plain-English summary: Tap2Order is a service of A.N.G.I.E. Systems LLC. We collect what you send us (forms, calls, checkout details) and what we need to run the service (orders, and calls handled by the AI phone ordering add-on). Card numbers are handled by Stripe, not stored by us. Optional analytics load only if you accept them, and a Global Privacy Control signal is a standing no. We never sell personal information, and we never share mobile numbers for marketing. You can ask to see, correct or delete your data at Support@TapToOrder.co, whatever state you live in.

This Privacy Policy explains how A.N.G.I.E. Systems LLC, a Delaware limited liability company ("A.N.G.I.E. Systems," "we," "us," or "our") collects, uses and shares personal information in connection with Tap2Order, a service of A.N.G.I.E. Systems LLC. It covers the website at taptoorder.co (the "Site"), online checkout, the Tap2Order ordering service and staff portal (the "Service"), the AI phone ordering add-on, and our emails, calls and texts. Our address is 400 Rella Blvd, Ste 207-681, Montebello, NY 10901, United States.

Who is responsible. For our website, sales and customer records, we are responsible for your information. For guest orders and calls at a venue that uses Tap2Order, the venue is responsible for that information and we act as its service provider or processor under our Data Processing Addendum.

1. Information we collect

Information you give us

Demo, contact, onboarding and cancellation requests: the name, venue, email, phone, address, preferred times and notes you send, plus lead type, source page, landing page, referrer, campaign (UTM) values, referral code and submission time where available.
Referrals: if you introduce a venue through our referral program, your name and email, the venue's name and neighborhood, any notes, and your confirmation that the owner agreed to be contacted. You send us a venue's details only with the owner's permission, and we use them only to contact the owner about Tap2Order. We use your details to credit the first introduction of each venue and to pay your reward under the program's terms on the referral page. Before paying, we may ask for a W-9 with your taxpayer identification number (TIN); we keep it and the payment record as tax records.
Call bookings: if you book a call through our scheduling page (Cal.com), the name, email, time and any notes you enter there.
Purchases: when you subscribe online, Stripe collects your name, email, phone number, billing address, venue name and payment details for us. We receive your contact and billing details, your subscription and payment status, your acceptance of our Terms at checkout, and limited card information such as brand and last four digits. We never receive or store your full card number.
Customer account and content: your menu, prices, logo, photos, table layout and the names and emails of staff you give portal access to.
Communications: the contents of emails, texts or calls you send us, including support requests, and a log of the account emails we send you (the date and which email it was, not the message itself).

Information collected automatically

Usage and device data: pages viewed, referring page, approximate location (city or region), browser and device type, and interactions such as button clicks, only if analytics are enabled and you accept them.
Essential browser storage: the Site stores your cookie choice and, for the current visit only, the page, campaign and any referral code you arrived with, so your request reaches us with the right context. These do not track you across other sites.
Security logs: our forms keep the time of each submission, a one-way hash of the sending IP address and the browser's user-agent string for up to 90 days, to stop spam and abuse.
Cookies and similar technologies: used for analytics and, if enabled, advertising measurement, only after you accept. See "Cookies & tracking technologies" below.

1.1 Guest orders placed through venues

When a guest orders at a venue that uses Tap2Order, we process the order details (items, table or pickup point, time, any name or notes the guest enters, and technical data such as browser type) on behalf of that venue to deliver the order to its staff. The venue decides how it uses its order information. If you ordered from or called a venue, we hold that information for the venue; we pass your privacy request to the venue and help it respond.

1.2 AI phone ordering calls

If a venue uses our AI phone ordering add-on, the assistant tells callers at the start of the call that it is an AI ordering assistant and that the call is recorded and transcribed. We process the caller's phone number, the recording, the transcript and the order for that venue, to take and deliver the order, resolve issues and check accuracy. Our telephony and speech providers process calls for us under contract. We keep recordings and transcripts for up to 90 days unless a specific call is needed to resolve a dispute or the law requires longer. We do not create voiceprints or identify callers by their voice. If you prefer not to be recorded, you can end the call and order another way.

1.3 Text messages

We text you only if you text us first or ask us to, and we do not send marketing texts. Reply STOP to opt out or HELP for help; we honor opt-outs straight away. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text-messaging opt-in data and consent are never shared with any third party, except the service providers that deliver our messages.

1.4 Sensitive information

We do not ask for sensitive information such as health details, financial account numbers or government ID. A guest may note an allergy on an order; we use it only to deliver that order to the venue.

2. How we use information

To respond to your requests, schedule demos and onboarding, and contact you about Tap2Order.
To process subscriptions and payments, and to send transactional messages such as receipts, onboarding steps, installation scheduling, renewal reminders, cancellation confirmations and service alerts.
To set up, operate, support and secure the Service, including delivering guest orders to venue staff and taking phone orders through the AI phone ordering add-on.
To send marketing emails where permitted. Marketing emails include our postal address and an unsubscribe link, and we honor unsubscribes within 10 business days.
To maintain and improve the Site and the Service, including checking the accuracy of phone orders, and to create de-identified, aggregated statistics that cannot identify anyone.
To keep records of your agreement with us, such as your acceptance of our Terms and your notices, and to answer billing questions and payment disputes.
To comply with legal, tax and accounting obligations, and to protect against fraud, abuse and security threats.

3. Cookies & tracking technologies

The Site works fully without optional cookies. The optional third-party tools below load only when we have enabled them and only after you accept them in the cookie notice. If you decline, or make no choice, none of them load.

Google Analytics 4 uses cookies and similar identifiers to measure how visitors use the Site. We do not use Google signals or Google Analytics advertising features. See How Google uses information from sites or apps that use our services and Google's Privacy Policy. You can also opt out with the Google Analytics Opt-out Add-on.
Microsoft Clarity (if enabled) records how visitors move, click and scroll on our pages, including heatmaps and session replay, so we can improve the Site. Form entries are masked. Microsoft Clarity and Microsoft Advertising may collect and use this data under the Microsoft Privacy Statement.
Meta Pixel (if enabled) measures our Facebook and Instagram campaigns. See Meta's Privacy Policy.

When you accept optional cookies, Google and, if enabled, Microsoft and Meta may collect information about your activity on our Site and on other websites over time. If we enable the Meta Pixel and you accept, that may count as "sharing" for targeted advertising under some state laws; declining, or sending a Global Privacy Control signal, opts you out.

3.1 Your choices

You can change your choice at any time with the "Privacy choices" link in the footer, which clears the optional cookies and asks you again. Global Privacy Control: if your browser sends a GPC signal, we treat it as a standing "no" to every optional tool above, and the cookie notice does not appear. Do Not Track: browser Do Not Track signals have no common standard, so we do not respond to them; we honor Global Privacy Control instead.

4. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising unless you accept the optional advertising cookies described above. We never share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing purposes. We share information only with:

Service providers who process it for us under contract: payments and checkout (Stripe), website hosting, form storage and email delivery (Hostinger), our sales and customer records (Baserow), call scheduling (Cal.com), the ordering platform's database, sign-in and file storage, which hold venue menus and guest orders (Supabase), order and account emails from the ordering platform (Resend), telephony and speech services for the AI phone ordering add-on, and, only if you accept them, analytics (Google, Microsoft) and advertising measurement (Meta).
The venue a guest orders from or calls, which receives that guest's order details.
The person who introduced your venue, if you came to us through our referral program: we may tell them whether your venue became a customer and when their reward is due.
Payment networks and banks, when we answer a billing question or a payment dispute about your account.
Legal and safety recipients when required by law or to protect rights, property and safety.
A successor business if A.N.G.I.E. Systems LLC or Tap2Order is involved in a merger, acquisition or sale of assets, subject to this policy.

4.1 Where information is stored

We and most of our providers store information in the United States; our website, forms and email are hosted in the eastern United States. Our customer-records provider, Baserow, stores our sales and customer records (names, business contact details and notes about our relationship with you) in Germany, in the European Union, under contract. Guest and staff information from the ordering platform is stored in the United States.

5. Payments

Online checkout is provided by Stripe, which processes card and bank details under its own Privacy Policy and PCI-DSS security standards. Our website forms never collect payment card details. Subscription charges appear on your statement as TAP2ORDER. Guest payments at a venue (for example through Stripe or Square) are handled by that venue's payment processor under the processor's terms.

6. Data retention

Demo and contact requests: up to 24 months after our last contact with you, unless you become a customer or ask us to delete them sooner.
Customer and billing records: for the life of your subscription and then up to 7 years for tax, accounting and legal purposes. This includes your acceptance of our Terms and the log of account emails we sent you, which we keep as records of our agreement.
Cancellation requests: 7 years from the day we receive them, as the record of your notice.
Referral introductions: kept like demo and contact requests. W-9 forms (including your TIN) and reward payment records: 7 years after the payment, for tax purposes.
Menus and order history: for the life of the venue's subscription. After it ends, the venue can export them for 30 days, and we delete them within a further 60 days, except records the law requires us to keep. We may keep de-identified, aggregated statistics that cannot identify anyone.
AI phone call recordings and transcripts: up to 90 days, unless we need them longer to resolve a dispute or the law requires it.
Security logs: up to 90 days, then deleted.

7. Your privacy rights

Depending on where you live, including under California, Colorado, Connecticut, Virginia and other state privacy laws, you may have the right to:

Know what personal information we hold about you and get a copy.
Correct inaccurate information or ask us to delete it.
Opt out of targeted advertising and of any "sale" or "sharing" of personal information. We do not sell data.
Appeal our decision on your request.
Not be discriminated against for exercising these rights.

We honor these requests from anyone who asks, whether or not a state law covers you. To make a request, email Support@TapToOrder.co or call (302) 463-0442. We will verify your identity, respond within 45 days (or the time the law requires), and tell you how to appeal if we decline. You may use an authorized agent.

7.1 Guests of a venue

If your request is about an order or call at a venue, the venue is responsible for that information. You can contact the venue directly, or write to us and we will pass your request to the venue and help it respond.

8. Children's privacy

The Site and Service are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

9. Security

We protect information with reasonable administrative, technical and physical safeguards, consistent with New York's SHIELD Act. These include encryption in transit (HTTPS), access limited to people who need it, secrets kept out of our code and web pages, and trusted providers for payments and hosting. The protections for guest and staff information in the ordering platform are listed in our Data Processing Addendum. No system is 100% secure.

9.1 If there is a breach

If a breach affects your personal information, we notify you, and the authorities where required, as the law requires; in New York, that is within 30 days of discovering it. If it involves information we hold for a venue, we tell the venue within 72 hours.

10. Changes to this policy

We may update this policy. For material changes, we will notify active customers by email before they take effect. The date above shows the current version.

11. Contact us

Questions or requests about privacy: email Support@TapToOrder.co, call (302) 463-0442, or write to A.N.G.I.E. Systems LLC (Tap2Order), 400 Rella Blvd, Ste 207-681, Montebello, NY 10901, United States.