← Back to Tap2Order
Cancel your Tap2Order subscription
Send your notice here at any time. We record the date and time you send it, email you a copy straight away, and confirm in writing the date your service ends.
How cancellation works (Terms of Service, sections 3.2 and 3.3):
- Monthly plans have a 3-month first term, then renew every 3 months. Give notice at least 30 days before a term ends, and your service ends at the end of that term.
- Annual plans renew every 12 months. Give notice at least 30 days before your renewal date.
- Your first quarter: if a monthly subscription ends in or at the end of its first 3-month term, the waived $599 setup fee and any unpaid monthly fees of that term become payable. This never applies to an annual plan.
- After your first term there is no cancellation fee. We may ask why you are leaving, but we never refuse or delay a valid cancellation.
Other ways to cancel
You can also email Support@TapToOrder.co or call or text (302) 463-0442. Every channel counts as notice from the moment we receive it.
Billing questions
To update your card or download invoices, use the billing portal. If a charge looks wrong, email Support@TapToOrder.co and we will sort it out. Please contact us before disputing a charge with your bank.